How Do I Check My Order

All orders take approximately 3-5 business days to process. The shipping option you chose at checkout begins once your package leaves our warehouse. Please understand that carriers are experiencing delays and we cannot request a refund for shipping fees. Once your order has shipped from our warehouse, you will receive an email with tracking information. If you cannot locate this email, please check your spam or junk folders. Adding us to your contact list ensures receipt of all Stündenglass emails

Once My Order Is Placed, Can I Make Changes To It?

For security purposes, we cannot change shipping addresses or modify orders once they have been submitted. If you placed your order within the last 12 hours, we may be able to cancel the order. Please submit a request using the  our email. admin@stundenglasss.com

How Can I Tell If My Device Is Authentic?

All authentic Stündenglass unit boxes have a sticker with a scratch-off authentication code on the back of the box, along with the serial number. The same serial number is etched into the body of the unit. These numbers are used to validate and to register your unit at https://stundenglasss.com/. Items lacking these numbers were not produced by us. If the serial number you are trying to enter cannot be registered, you may own a counterfeit unit. Please contact us if you believe this to be incorrect.

Genuine Stündenglass Parts

By only using genuine Stündenglass parts, you are ensuring that your machine continues to work as intended and that your warranty remains intact.